How is the Operations Manual organized?

The Operations Manual is divided into the following main Topics (also called Chapters):

  • Finances: Expenses
  • Finances: Revenues
  • Finances: Reporting
  • People and Culture
  • Government Relations
  • Communications & Marketing
  • Contracts & Leases
  • Insurance
  • Legal
  • Strategy and Programming
  • Working with MakeWay
  • Glossary

Within each of these Topics, you will find information on the relevant tasks regularly undertaken by projects. These are called Articles.  Where appropriate, the information is presented in a step-by-step guide or workflow of the process.